Return window
Request a return within 30 calendar days after delivery. An eligible Bar Club or Bar Studio member receives 60 days for purchases made while the membership is active. Mandatory statutory rights may provide additional remedies.
Eligible condition
Goods must be unused, unwashed, undamaged and complete with guards, inserts, recipe cards and original protective packing. Glass sets must include every glass. We cannot accept items damaged after delivery through misuse, sudden temperature change, improper cleaning or inadequate return packing.
Start a return
Email support with the order reference, item, reason and photographs where condition is relevant. We provide a return authorisation and destination. Do not send goods to the registered office without written instructions.
Pack and send
Reuse the compartmented inner and outer packing where possible. Cover sharp points, separate glass pieces and use a tracked service. Unless the item is faulty, incorrect or damaged in transit, return postage is paid by the customer. Keep the receipt until inspection is complete.
Non-returnable circumstances
Used or washed food-contact equipment, personalised bulk packaging, incomplete sets and goods damaged by unsafe handling are not eligible for change-of-mind return. This does not remove rights for faulty, misdescribed or incorrectly supplied goods.
Inspection and outcome
We inspect returned contents and packing, normally within five business days of receipt. Approved returns proceed under the Refund Policy. If a return is not eligible, we explain why and discuss whether it can be sent back at the customer’s cost.
Return support
GLASGOW DISTILLERY COMPANY LIMITED
8 Deanside Road, Glasgow, Scotland, G52 4JF, United Kingdom
support@glasgowdisttill.shop
+44 7701689203